Refund policy

Return & Refund Policy

We appreciate your business and want you to enjoy every purchase.

Return Policy

Items may be returned within 30 days from the date of delivery.

To qualify for a return, your item must:

- Be unused and in its original condition
- Be returned with the original packaging
- Include all accessories and included materials
- Be accompanied by proof of purchase

How to Request a Return

Before sending your item back, please contact our support team.

Email: neilbluma197@outlook.com

After your request is reviewed, we will provide return instructions.

Refunds

Refunds are processed after the returned item has been received and inspected.

Once approved, the refund will be credited to your original payment method within 5–10 business days.

Items Not Eligible for Return

The following items cannot be returned:

- Customized or personalized products
- Gift cards
- Final sale products
- Used or damaged items not caused during shipping
- Returns submitted after 30 days

Defective or Incorrect Products

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Return Shipping Costs

Unless the return is due to our error, customers are responsible for return shipping expenses.